This incident has happened to us all. You know that sinking feeling you get when an ATM keeps our credit or debit card. Has this happened to you before? Even if it hasn’t, we should be prepared and be clear about what steps we should follow if something like this happens to us. So, here are the steps to take if the ATM swallows the card.
Call Customer Services
If an ATM retains the card, the first step and also the most important one will be to communicate what happened to our bank. So, call the Customer Service section of your bank immediately. If you can’t, do so as soon as possible.
It is highly recommended for you not to move from the place until you are attended to and the credit or debit card get blocked or cancelled. Do you have doubts about which telephone you should call to make this request? To obtain this number, visit the official website of your bank or search the Internet.
Prepare Necessary Information
During your call, remember that you will have to provide your information to identify yourself, as well as other necessary information, so that your bank can block or cancel your card safely. Remember that if the ATM swallows the card, communicating it to our bank is essential to avoid disappointment.
Check Your Balance
It is also highly recommended by experts that you check your balance and bank activities, to make sure that everything is in order. You can do it from the offices of your bank or cashier, explaining everything that has happened to them, or by phone. If you use online banking, you can easily monitor these activities from your phone. And if after the cashier retains the card you discover an irregularity, do not hesitate to discuss it with your bank branch.
Request A New Card
Sometimes, you might need to request for a new card after getting the old card blocked. This is especially true if you are on a trip or somewhere far away and can’t wait to get the card retrieved. Do not forget to request a new card as a replacement for the previous one. Your bank or savings bank will explain all the steps you should take.
Prevention Is Better
However, the best solution when the ATM swallows your card is usually prevention. In other words, to avoid this happening again, do not forget to check that the slot of the ATM is free, it works correctly and there is no obstacle that prevents the output of the card.
Remember that there are many cases of scams and frauds to steal or clone the card by placing a device in the slots where we enter our cards. Make sure you watch properly to see if something is amiss. This is the best way to protect the credit card from possible theft.